There are nothing more delighting then making your customer happy if you want to success in your business. When your customers are happy, then they will be your walking advertisement as they will help you to spread the words around. They can be telling their friends, family and people they know on your product. Now how cool is that? In order to get them attracted to your business, you need to know what the method that keeps them coming back is. Here is the customer attraction method that I have used in order to make my customer hooked to my business.
Customer Attraction 101 – How To Get Your Customer Hooked To You #1 – Think Like Your Customer
The most important customer attraction that you need to do in order to make them hooked to you is you need to start thinking like them. Put yourself in your customer’s shoes and see from their eye what do they want. You need to know what are the key facts or information that your business can provide that will make them purchase from you. When you start to think like them, you will understand what are their needs and your business to cater for it. Aside from that, this will also help to put you in a position as reliable experts that they can count on. When you are an expert, the trust bonding can be establish and chance of them hooking to you is high
Customer Attraction 101 – How To Get Your Customer Hooked To You #2 – Be Personal
Regardless of what business niche you are in, it’s always good to maintain a personal touch and make engagement with your customers. Relationship between your business and your customer is important as this will increase your customer trust towards your business. Here is an example. If your business has an online blog, you need to write some interesting article and starts encourage people to discuss on the topic. This action will help to encourage engagement and people will comment based on their view. It will also be good method that you can capture the feedback from your customers.
Customer Attraction 101 – How To Get Your Customer Hooked To You #3 – Listen To Your Customer
Customer feedback is very important to your business. Their opinion might improve and help your business to grow to another level. It is important for you to listen to your customer. Make sure that you do the necessary follow up and make changes to improve (if required). You need to remember that the customer is the lifeblood of your business and your business is to serve them. Here are methods that you can use to gather feedback from your customers:
- Focus Groups
- Point of Sale
- Customer Service
- Social Media
- Communities and Groups
- Email and Web Forms
Customer Attraction 101 – How To Get Your Customer Hooked To You #4 – Provide Good Customer Service
Everyone expects a good customer Service and this is one of the important things that you need to take into consideration. Your business needs to provide a good customer service to your customer. The major reason of why customers are not satisfied normally it’s due to the bad customer service. You need to do everything that you can to provide excellent customer service to your customer. When you have received calls/complains from your customer, make sure you respond to them and not taking them for granted.
These are the 4 major customer attraction steps that I used and getting my customer hooked in my business. It works for me and I do believe that it will surely work for you. I would love to her from you. Drop me a comment below on your view on this.